We Guarantee our roses to be true to
variety,
and
guarantee livability for a period of
60 days
for Bare Root Bushes,
& 30 days for Container Grown Bushes.
Provided that proper, careful planting instructions
are followed,
& that in the event of a loss; it was
not caused by Weather, Neglect, Failure to plant in a timely manner,
Transportation Damages, or Other conditions beyond our control.
We are not responsible for Undeliverable shipments due to incorrect or incomplete shipping addresses, Change of address without notifying us of the change well in advance of the ship date (requires confirmed acknowlegement form us that the changes were received and indeed made to the order), Refused, Unclaimed, or Untimely acceptance of shipments of live plants due to their perishable nature
Roses are not guaranteed against winter kill
Replacements, Credit, or Adjustments, at our option, will be made on a ONE TIME ONLY basis.
Important: Keep all plant & packing material that is to be claimed for damaged in transit, dead, or mislabeled! We may request it's return to us, for purposes of evaluation, or to the freight carrier for inspection.
Failure to return plants to us
(if requested) after replacement plants have
been shipped will constitute the same as
a new order and the replacement plants will
be billed at the full retail price plus applicable
shipping charges DAMAGES TO PLANT MATERIAL WHILE IN TRANSIT BY THE CARRIER
MUST BE REPORTED TO US IMMEDIATELY UPON RECEIPT OF SHIPMENT.
DO NOT PLANT OR DISCARD DAMAGED PLANTS AND DO NOT DISCARD PACKING MATERIALS,THE CARRIER WILL PICK THEM UP FOR THEIR INSPECTION AND CLAIMS PROCESS!
Plants MUST be returned to the carrier in their ORIGINAL SHIPPING CARTON
Failure to follow these damage claims procedures, will result in an incomplete inspection status
& will void your rights for coverage for damage relacement, adjustment, or reimbursement.
Damage claims will be filed by us with the carrier on your behalf.
Claims must be filed within 48 hours from Date / Time of delivery .
