Q: Do you have a catalog?
A: Our web site is our catalog.
We do not
have a printed version to send
by Mail.
Q: Can I add items to an existing order?
A: No, To avoid confusion, errors and duplicate orders, any additions will need to be entered as a "new" order.
Q: I have multiple orders. Can those be combined into one order?
A: Multiple orders cannot be combined into one order , however we do make every effort to group multiple orders together for shipping at the same time to save shipping cost whenever possible.
Q: Can i make a change to an existing order?
A: Yes, we can make changes to an existing order as long as it is well before the order has been processed for packing and shipment.
These changes would include address corrections & updates, quantity changes of an item, or deletion of an item from the order.
We cannot add additional items to an existing order, Additional items will need to be entered as a "new " order.
To avoid confusion , errors and omissions, We ask that changes to orders be kept to a minimum.
Q: How can I check the status of my order & view my orders placed online?
A: To view all orders on file, check the status, & view tracking information,
simply click on the Order History button and login to your account.
Please note that this information will only be available for orders placed via our web site. Orders placed by phone cannot be viewed or tracked online from the order history.
Q: Is your site secure?
A: Yes, for your protection, our site utilizes a secure server to transmit all private information such as name, address, phone numbers, credit card information and order contents
. All of the private information is encrypted to prevent its interception by unwanted persons over the internet
Q: How are the shipping charges calculated on my order?
A: The shipping charges are calculated directly by FedEx,
based on the total combined weight of your order and the distance for delivery from TN.
Q: Is there a charge for order cancellation?
A: Yes, Effective January 16, 2004 there will be a 10% order cancellation fee charged for all orders cancelled after 5 days from placing the order. The fee is to offset the time & labor intesive activites
required to cancel an order and re enter the items into our inventory system.
Q: When are the shipping charges calculated?
A: The shipping charges are calculated for your order during the checkout process. At that time you are given a choice of delivery options and costs.
Q: When Do you ship?
A: All Bare Root Roses will ship during the week of February 21st, 2011.
(Please note - Ship date is too early for northern climate planting.)
Container Grown Roses will be Available for local pick up at the greenhouse April thru September.
Q: Can orders be placed by telephone instead of over the internet?
A: No, The prefered method of order placement is via our secure web site.
This is the most convenient, accurate & secure way to order.
If you are still uncomfortable ordering over the internet,orders may be placed by Fax.
(please note that Fax orders "Status" cannot be viewed or tracked via our web site, & availability of roses will be determined at the time the order is entered into our system. Keep in mind that our inventory is "live" and roses showing as available at the time a fax order is sent may be already sold out before the order can be entered in to our system.)
Q: When do I need to place my
order for bare
root roses?
A: We accept orders for bare
root roses
from September 1st. until February
14th.
for shipping during the last
week in February.
Q: How early should I place my order for Container
Grown Roses?
A: It is recommended
that orders be placed as early
as possible,
as many varieties sell out very
quickly. We begin accepting advance reservations for roses in September, for shipping in the spring.
Q: When I place an order in advance
of the
shipping season, when is my credit
card billed?
A: You are not billed until just before the plants are shipped.
Q: Do you have a Guarantee on roses?
A: We Guarantee our roses to be true to
variety, and
guarantee livability for a period of
60 days
for Bare Root Bushes,
& 30 days for Container Grown Bushes.
Provided that proper, careful planting instructions
are followed,
& that in the event of a loss; it was
not caused by Weather, Neglect, Failure to plant in a timely manner,
Transportation Damages, or Other conditions beyond our control.
We are not responsible for Undeliverable shipments due to incorrect or incomplete shipping addresses, Change of address without notifying us of the change well in advance of the ship date (requires confirmed acknowlegement form us that the changes were received and indeed made to the order), Refused, Unclaimed, or Untimely acceptance of shipments of live plants due to their perishable nature
Roses are not guaranteed against winter kill
Replacements, Credit, or Adjustments, at our option, will be made on a ONE TIME ONLY basis.
Important: Keep all plant & packing material that is to be claimed for damaged in transit, dead, or mislabeled! We may request it's return to us, for purposes of evaluation, or to the freight carrier for inspection.
DAMAGES TO PLANT MATERIAL WHILE IN TRANSIT BY THE CARRIER
MUST BE REPORTED TO US IMMEDIATELY UPON RECEIPT OF SHIPMENT.
DO NOT PLANT OR DISCARD DAMAGED PLANTS AND DO NOT DISCARD PACKING MATERIALS,THE CARRIER WILL PICK THEM UP FOR THEIR INSPECTION AND CLAIMS PROCESS!
Plants MUST be returned to the carrier in their ORIGINAL SHIPPING CARTON
Failure to follow these damage claims procedures, will result in an incomplete inspection status
& will void your rights for coverage for damage relacement, adjustment, or reimbursement.
Damage claims will be filed by us with the carrier on your behalf.
Claims must be filed within 48 hours from Date / Time of delivery
Q: Do you have a privacy policy?
A: Yes, your privacy is very important to us. Click on the link to view our completePrivacy Policy
Q: Do you sell seeds?
A: No, we only grow plants for
sale and do
not produce any seeds.
Q: Do you accept credit cards?
A: Yes,We accept Visa & Mastercard.
Q: Do you ship Internationally?
A: No, we only accept and ship
orders within
the continental 48 United States.
Q: What grade are the roses that
you ship?
A: All of our rose bushes, both
bare root
and container grown, are # 1
grade, 2 year old plants for the grafted and budded varieties, and grade XXX, 1 year old plants for own root varieties.
Q: How do I care for my rose
bushes?
A: Check out our "Tips & Techniques" page, this will give an abundance
of information about planting and caring
for roses & should help to solve most
problems.
Q: I planted Climbing Roses in the spring
but only got a few blooms on them. Is there
a problem with the bush?
A: Most Climbing Roses bloom
on 2 year old
canes. There are a few varieties
that will
produce some blooms on the 1st.
year canes.
If the bush was planted in a
well drained
area, with at least 6 hours of
direct sunlight
per day & the bush grew well,
then the bush
is preforming as it supposed
to & you
will see an abundance of blooms
next spring.
Q: When should I prune my roses?
A: Roses may be pruned at any
time after
they go dormant for the winter
and until
just before they break dormancy
in early
spring.
Q: Do you have "True Black"
roses?
A: Unfortunately, there is no
such thing
as a "true black" rose.
The term
"black" pretaining
to roses is
somewhat misleading. Black roses
are in fact
a super dark red that may have
the appearance, at first glance,
of being black, but upon close
inspection
you can see that is actually
a very dark
red. The closest variety to
black that
we offer is "Ink spots"
.
